Frequently Asked Questions
A few quick answers to what we’re most often asked. If you don’t see what you’re looking for, feel free to reach out at hello@houseofjuliora.com. We’re always here to help.
WHEN WILL MY ORDER SHIP?
We do our best to ship all orders as quickly as possible, typically within 1–2 business days.
CAN I MAKE CHANGES TO MY ORDER?
We move quickly to process and ship orders, so changes aren’t guaranteed once an order is placed.
At this time, we’re unable to modify order or shipping addresses. We recommend placing a new order and reaching out to cancel the original.
To request a cancellation, please email us at hello@houseofjuliora.com as soon as possible with:
- Your order number
- Your cancellation request
We’ll always do our best to help.
CAN I CANCEL MY ORDER?
Because orders are processed quickly, cancellations aren’t guaranteed.
If you need to cancel, please contact us at hello@houseofjuliora.com as soon as possible with your order number and request, we’ll do our best to accommodate.
WHAT SHOULD I EXPECT FOR SHIPPING?
We offer free standard shipping (2–7 business days) on all U.S. orders over $150.
What is your return policy?
U.S. orders are eligible for a refund if returned within 14 days of delivery, or store credit within 28 days.
A 10% restocking fee applies to approved returns.
Exchanges are processed as return, simply request a return and place a new order for your desired item.
Do you ship internationally?
We currently ship within the U.S. only, but international shipping is coming soon! Sign up for our newsletter for international shipping updates, and wishlist your favorites to help us bring them to you faster.
STILL HAVE A QUESTION?
If you didn’t find what you’re looking for, feel free to reach out at hello@houseofjuliora.com.
We’re always here to help.
